The one where customer expectations are met then exceeded
March 30th, 2010
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So – Here I am, minding my own business, where this gem pops up in my email:
Dear Mr. Coury,Thank you for shopping with us at www.PegasusAutoRacing.com.The actual cost to ship your order was less than estimated, so we are creditingyour Visa card $9. I will send you a copy of the refund for your records.Thank you again for your business.Carrie Schwab
Pegasus Auto Racing Supplies
systems@PegasusAutoRacing.com
Are you kidding me right now? First – on Monday, order placed, SAME day shipping -meaning UPS picked that shit up the same day.. and now this… Carrie – wherever you are: Thank you and I love you.